HEAVENHELLS
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Recent activity by HEAVENHELLS-
Q. How do I submit a support ticket?
If you have questions or issues while playing HEAVENHELLS, you can check the FAQ page for help or submit a support ticket.💡 How to Submit a Support Ticket1) Tap the Menu (☰) in the upper right corn...
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Q. Where do I find receipts for my transactions?
Transaction history and receipts can be found through the following methods on Android and iPhone:💡 Android1) Go to Google Payments Centre2) Log in with the Google account used for payment (upper r...
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Q. I was charged multiple times.
If you were charged multiple times during a purchase, please submit a support ticket through the following path:💡 How to Report Duplicate Charges1) Tap the Menu (☰) in the upper right corner2) Sele...
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Q. I didn't receive the item I purchased.
If purchased items were not delivered immediately, please completely close and relaunch the game.If you're playing on multiple devices including emulators, please try connecting from a mobile devic...
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Q. How do I request a refund?
Refund requests for purchased items can be submitted through Customer Support within 7 days of purchase.However, refunds may be restricted under applicable laws and terms of service in certain case...
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Q. Where can I find my account UID?
Account information can be found via the following method:💡 How to Check Account Information1) Tap the Menu (☰) in the upper right corner2) Select Options (⚙️) at the bottom3) Go to Account on the ...
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Q. I'm seeing a message that my account is restricted.
The access restriction message appears when your account has been temporarily restricted due to policy violations or abnormal activity.For details, please refer to Article 20 (Service Use Restricti...
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Q. Can I change my linked account or transfer data to another account?
Once a platform account is linked, it will not be possible to change or transfer the data of your account.You will also be unable to transfer data between different accounts.This policy is in place...
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Q. My account was reset.
Your account may appear reset in the following cases:📍 There are a few cases where you may believe their account has been reset:- When the app has been reinstalled and you log in with an unlinked g...
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Q. Will I lose my data if I log out of a guest account?
Guest account data is temporarily stored on your device after logging out, but cannot be recovered if:- You update the app- You uninstall and reinstall the app- You change your devicePlease link yo...