HEAVENHELLS
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Articles
Recent activity by HEAVENHELLS-
Q. Where can I find my event rewards?
In-game and Lounge event rewards can be found via the following methods:💡 How to Check Event Rewards1) Tap the Menu (☰) in the upper right corner2) Select Mailbox at the bottom → Tap Claim All or y...
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Q. How do I redeem a coupon code?
Coupons can be redeemed in-game or through the official coupon page on the website.💡 Coupon Redemption1) Tap the Menu (☰) in the upper right corner2) Select Options (⚙️) at the bottom3) Go to Accou...
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Q. Ads aren't loading.
If you are unable to view ads, please check the following:💡 Troubleshooting Ad Issues1) Check your network connection (Wi-Fi stability)2) Disable ad blockers or VPNs3) Completely close and relaunch...
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Q. How do I submit a support ticket?
If you have questions or issues while playing HEAVENHELLS, you can check the FAQ page for help or submit a support ticket.💡 How to Submit a Support Ticket1) Tap the Menu (☰) in the upper right corn...
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Q. Where do I find receipts for my transactions?
Transaction history and receipts can be found through the following methods on Android and iPhone:💡 Android1) Go to Google Payments Centre2) Log in with the Google account used for payment (upper r...
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Q. I was charged multiple times.
If you were charged multiple times during a purchase, please submit a support ticket through the following path:💡 How to Report Duplicate Charges1) Tap the Menu (☰) in the upper right corner2) Sele...
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Q. I didn't receive the item I purchased.
If purchased items were not delivered immediately, please completely close and relaunch the game.If you're playing on multiple devices including emulators, please try connecting from a mobile devic...
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Q. How do I request a refund?
Refund requests for purchased items can be submitted through Customer Support within 7 days of purchase.However, refunds may be restricted under applicable laws and terms of service in certain case...
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Q. Where can I find my account UID?
Account information can be found via the following method:💡 How to Check Account Information1) Tap the Menu (☰) in the upper right corner2) Select Options (⚙️) at the bottom3) Go to Account on the ...
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Q. I'm seeing a message that my account is restricted.
The access restriction message appears when your account has been temporarily restricted due to policy violations or abnormal activity.For details, please refer to Article 20 (Service Use Restricti...