Q. I can't launch or connect to HEAVENHELLS.

If you're having trouble launching or connecting to the game, please try the following steps in order:

💡 Troubleshooting Steps
1) Check if your device meets the recommended specifications
2) Check your network connection (Wi-Fi or LTE)
3) Close other apps and restart your device
4) Update your device's OS to the latest version
5) Update HEAVENHELLS to the latest version
6) Clear the HEAVENHELLS app cache and relaunch
7) Uninstall and reinstall HEAVENHELLS
⚠️ Uninstalling the app will delete all guest account data. Make sure to link your account before uninstalling.

If the problem persists after trying these steps, please submit a support ticket through Customer Support with your device information and screenshots of any errors.