Q. I'm seeing a message that my account is restricted.

The access restriction message appears when your account has been temporarily restricted due to policy violations or abnormal activity.

For details, please refer to Article 20 (Service Use Restrictions) and subsequent sections of the Terms of Service.

💡 How to Check Terms of Service
1) Tap the Menu (☰) in the upper right corner
2) Select Options (⚙️) at the bottom
3) Go to Account on the left and select Terms of Service
⚠️ Please note that policy violations may result in permanent restriction without prior warning.

If your account was restricted without any policy violations, please submit a support ticket through HEAVENHELLS Customer Support.